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When You Want to Crawl in a Hole But Can’t

In “one fatal keystroke” Rose Zory, the Chief People Officer at Carat Media sent a “for top management only” email on the messaging managers should use when firing (oops, rightsizing) some employees.

She sent that email to every single person in the company. Carat is Europe’s largest media group, by the way. It provides advertising and public relations services, expertise it badly needed at that point.

Now comes the flood of advice (again!) about how to avoid such email embarrassments and what to do when they happen. What would you do?

Categories: behavior, Customer and tagged , , .
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