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Author Archive for Kare Anderson

Feeling Certain? How Our Brains Betray Us

Within seconds, an expert can look at a fake painting and know it is not the work of a master. So wrote Malcolm Gladwell in his book, Blink. How? Because the expert’s gut feeling is “perfectly rational.” Not so, writes Robert A. Burton, M.D.in his book, On Being Certain. Even though we may feel certain (“objective”) about our conclusions, we are often “subjectively” wrong. Just like love or anger, certainty is an emotion, not a rational process. Burton’s book provides a warning for the times we dig in, knowing we are right and they are wrong. As Deborah Tannen pointed… Read More

See Insults as Opportunities to Unify Others Around a Noble Option

During a stadium match, several spectators yelled racist insults down at the renowned, Brazilian footballer, Barcelona’s flying fullback, Dani Alves. Capping it off, an angry spectator who had been yelling epithets threw a banana down in front of Alves as he was walking back onto the field to play again. Without a pause, Alves picked up the banana, peeled it back, ate a bite, casually threw the peels aside to then stroll back into the game. That spontaneous, super short, two-act playlet was captured on hundreds of smart phones in the stadium, then rapidly spread around the world. “Dani Alves… Read More

Become A Greater Author Of Your Best Life Story

By aptly connecting in mutually beneficial ways, you have the opportunity to use your best talents and resources better to get more done with less effort and more enjoyment. Further, you can stay relevant and sought-after by becoming a Category of One, as Joe Calloway suggests. As you optimize what you know with others, as Marci Alboher outlined in One Life/Multiple Careers, thus sometimes Reinventing You, as Dorie Clark advocates, you can keep turning the pages of your life story to new adventures. In so doing, your mutuality mindset becomes the strengthening and continuing thread that ties your life story… Read More

What Makes Us Laugh?

Here are some quick, sometimes surprising clues. All Jokes Come Down to One of Four Themes Anywhere in the world, all jokes can be reduced to just one of these themes, according to professor Richard Wiseman, a British psychologist who, via his LaughLab, conducted mass-participation experiments about what we think is funny. (See * below) Also see what was voted as the funniest joke in the world in 2002. What’s the Funniest Animal? Wiseman also found that if you insert different animal names into the same joke, one animal evokes more laughter than any others. Guess which animal? (See **… Read More

Provide Unexpected Customer Service Via Apt Partnerships

Gone are the days when customer service was a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships, companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a highlight. 1. Offer a Tantalizing “Extra” Who knows how many people chose to stay at the Ritz Carlton rather than at another luxury hotel because of an added thrill: complimentary use of a new, late-model Mercedes during their stay? Mercedes and Ritz Carlton forged a smart partnership and became the… Read More