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Category Archive for behavior

Six Ways to Make Smarter Decisions By Not Getting Sidetracked

David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choice’s “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. Phillips asked the store manager to order 60 more cases, and then requested the addresses of the chain’s other local outlets. The next weekend he and his mother-in-law to drove a van from Fresno to Davis, buying up all to the pudding cups in those stores. He and his wife… Read More

Four Traits for Becoming More Valued, Visible and Frequently Quoted Ally

As an employee one of the best ways to grow your personal brand is to strengthen relationships with your organization’s key stakeholders and unexpected outside allies. Here are four methods to enable you to become a valued ally: 1. To prove you can actually be helpful to a customer or other key stakeholder to the firm – and thus a valued ally – adopt the Triangle Talk approach to connecting with others: A. You B. Me C Us First address one of their specific needs or interests, then cite exactly how you can support that interest, and then ask if… Read More

You Can Make Most Any Bad Situation Better

When told to tackle the widespread child malnutrition in Vietnam in 1990 as an employee of Save the Children, Jerry and Monique Sternin could easily have become overwhelmed. Plus the country’s foreign minister told them, “You have six months to make a difference.” Instead of looking at the macro problems such as polluted water, he asked the mothers in one village to meet with him to discover, together, the healthiest children and to then discover why. They found that the mothers of healthier kids were feeding their children four meals a day (using the same amount of food as other… Read More

Feeling Certain? How Our Brains Betray Us

Within seconds, an expert can look at a fake painting and know it is not the work of a master. So wrote Malcolm Gladwell in his book, Blink. How? Because the expert’s gut feeling is “perfectly rational.” Not so, writes Robert A. Burton, M.D.in his book, On Being Certain. Even though we may feel certain (“objective”) about our conclusions, we are often “subjectively” wrong. Just like love or anger, certainty is an emotion, not a rational process. Burton’s book provides a warning for the times we dig in, knowing we are right and they are wrong. As Deborah Tannen pointed… Read More

See Insults as Opportunities to Unify Others Around a Noble Option

During a stadium match, several spectators yelled racist insults down at the renowned, Brazilian footballer, Barcelona’s flying fullback, Dani Alves. Capping it off, an angry spectator who had been yelling epithets threw a banana down in front of Alves as he was walking back onto the field to play again. Without a pause, Alves picked up the banana, peeled it back, ate a bite, casually threw the peels aside to then stroll back into the game. That spontaneous, super short, two-act playlet was captured on hundreds of smart phones in the stadium, then rapidly spread around the world. “Dani Alves… Read More