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Category Archive for collaboration

Reach Prospective Clients on Their Turf

“Recognize the Often Hidden Signs of a Heart Attack” is the 30-minute briefing that attracts the biggest attendance when a cardiologist speaks at nearby retirement homes. Fear often drives people to attend so the title gets them in the door. As well: • Briefing, the professional sounding characterization used to promote the session, attracted more attendees than when it was promoted as a “seminar.” (It pays to tinker with your title.) • In advance craft vividly specific and complimentary ways you and your = • Allow time for questions from attendees so you can increase your awareness of what most… Read More

Forge Smart Partnerships to Create Greater Customer Service

Gone are the days when customer service is a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships, companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a highlight. 1. Offer a Tantalizing “Extra” Who knows how many people chose to stay at the Ritz Carlton rather than at another luxury hotel because of an added thrill: complimentary use of a new, late-model Mercedes during their stay? Mercedes and Ritz Carlton forged a smart partnership and became the… Read More

Fertilize Your Combinatorial Creativity by Connecting with Diverse Individuals

If successful scientists “have often been people with wide interests,” as Cambridge University professor William Ian Beardmore Beveridge concluded in The Art of Scientific Investigation, then you, too, might make more breakthroughs by seeking more varied people and experiences. Innovation most often happens when you adapt an idea from one domain into a new one, and that’s most likely to happen when you engage with people from different professions, backgrounds, industries, ages and so on. As Brain Pickings’ Maria Popova suggests, we need combinatorial creativity to have more experiences so we can connect the dots, cross-pollinate. Like LEGO building blocks,… Read More

Why Become a Connective Leader in Our Complex World

“Diversity trumps ability” as a sufficiently diverse, large group of non-experts often outperforms a small group of experts,” found Future Perfect author Steven Johnson. In our increasingly complex, disruptive world, we will face more situations where we can benefit from calling on the so-called wisdom of the crowd. Thus it behooves us to have colleagues with very different work and life experiences, and from diverse professions and industries. Be aware of the mitigating problems of “social influence” so you can sidestep them. Secondarily, as a connective leader, hone your capacity to recruit and involve them to support you, as you would support them, and… Read More

Pull Others Closer & Bring Out Their Better Side

Early in my work life I was sometimes surprised to see how some people were promoted faster than others who worked harder, as I was raised to do. Now I see why this happens. The surprise, for me, was that research shows you are most likely to look trustworthy to others and be liked if you first exhibit warmth and then competence, not the reverse. Our Danish family emphasized diligent work; thus competence was most apparent upfront. Yet we are hardwired to respond first to visible warmth from others and can feel coolness in them when they are simply demonstrating… Read More