by Kare Anderson | Jul 5, 2019 | behavior
Was it the butterscotch-colored walls, light coconut scent wafting through the door as I opened it or the cushy island of deep blue carpet under my feet as I stepped into the boutique hotel? I don’t know yet I instinctively sighed with relief. And that was...
by Kare Anderson | Nov 22, 2017 | entertainment
Give customers the bragging rights that spur them to tell others about their fabulous experience at your place or event. I wondered. Was it the butterscotch-colored walls, the light coconut scent wafting through the door as I opened it, the cushy island of deep blue...
by Kare Anderson | Dec 3, 2013 | Co-Create, Collective Intelligence, contagion, entertainment, image, partnering, Sharing, SmartPartnering
Walk inside the famous Fairmont Hotel in San Francisco and you’ll be immediately swept into a sumptuous holiday scene that includes a giant Christmas tree and a two-story-high Victorian gingerbread house. Yet sadly, like most other businesses that want to...
by Kare Anderson | Dec 3, 2013 | behavior, Co-Create, Connecting, Learning
If a hotel can become famous for leading ducks across their lobby at 11:00 each day then certainly your business can become more well-known for some simple yet involving ritual that customers love to photograph and share with others. Make eye candy...
by Kare Anderson | Apr 29, 2013 | behavior, Caring, Choice, Collective Memory, community
1. Adopt the Counter-intuitive Approach to Becoming Well-Liked Legend has it that British Prime Minister Benjamin Disraeli and his political rival William Gladstone had a date with the same woman on different nights. When asked her impression of the two men, she said,...