by Kare Anderson | Dec 18, 2017 | behavior, Connecting
He takes a stupid stand. (Translation: he hit my hot button.) My first response is to dislike him. (Apparently that’s a universal reaction.) My distaste shows on my face and in my tone, despite my attempt to cover my feelings in a cloak of civility. Even friends...
by Kare Anderson | Jun 19, 2012 | behavior, Book, Conflict, decisionmaking
Long ago one of my heroes, the unflappable and well-liked Howard Raiffa once said something like, “It is easier to deal with a jerk who knows what he wants than a pleasant person who doesn’t.” He also offered this gem in his classic book, The Art and Science of...