by Kare Anderson | Feb 19, 2014 | behavior, Book, Caring, Customer
Co-contributor, Sandra Zoratti What should you do when someone cries or laughs at work? The same thing a go-giver, loving mother would do. Discern what provoked the emotion then seize the moment to support their greater self-understanding and confidence — and...
by Kare Anderson | Jan 13, 2013 | behavior, Book, Conflict, Connecting, influence
After nearly 15 years of vehement denials, Armstrong may own up, it is rumored. He promises he’ll answer Oprah’s interview questions “directly, honestly and candidly.” Yet this is already a very public, social situation that even includes newspaper ads...