by Kare Anderson | Feb 19, 2014 | behavior, Book, Caring, Customer
Co-contributor, Sandra Zoratti What should you do when someone cries or laughs at work? The same thing a go-giver, loving mother would do. Discern what provoked the emotion then seize the moment to support their greater self-understanding and confidence — and...
by Kare Anderson | Sep 11, 2012 | behavior, Book, Caring, Conflict, Connecting
Ironically, both psychopaths and Tibetan monks detect deep emotions that are invisible to others. Psychopaths are much better at recognizing “those telltale signs in the gait of traumatized assault victims” notes The Wisdom of Psychopaths author, Kevin Dutton....