by Kare Anderson | Sep 6, 2017 | Article, partnering
Gone are the days when customer service was a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships, companies of all sizes can create unexpected benefits...
by Kare Anderson | Mar 24, 2013 | behavior, Book, collaboration, Collective Clout, Collective Intelligence, Customer
Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsiehisn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it...
by Kare Anderson | Aug 11, 2008 | Book, partnering
Yes, the economy is still worsening. People are spending less. Yet you can still attract more customers and, sometimes, even more per-customer spending. How? By offering them something more. You just need the right kind of partners and methods, as Jamie Herzlich...